Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that actions or matters may unfold that may cause a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager who will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception.

Alternatively you can download the ‘Patient Complaint Form with 3rd Party Consent’ by clicking here.

We are continually striving to improve our service. We can gather your feedback through our website within ‘Friend & Family Test‘.

If you wish to contact the NHS regarding a matter please click here and you will be redirected the England NHS website.

Independent Complaints Advocacy service can provide support for a patient when making a complaint. Please click here for further information.

IMPORTANT NOTICE : Coronavirus (COVID-19) If you have arrived back from or recently travelled to any of the affected areas and have symptoms of a cough, runny nose, sore throat, fever, or difficulty breathing please self-isolate immediately and call NHS 111 and you will be guided on how to proceed. --------------PLEASE NOTE WE ARE NOT ISSUING 'FIT TO TRAVEL/FLY OR FACE MASK EXEMPTION LETTERS'--------------
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