1. All patients treated as individuals in a caring and confidential manner.
2. To see the healthcare professional of your choice wherever possible.
3. To be seen the same day if your problem is deemed to be urgent.
4. If you have undergone tests, the doctor or nurse will tell you how and when to contact surgery to check the result.
5. To be kept informed on waiting times, delays and cancellations.
6. We endeavour to have your repeat prescription ready for collection 48 hours after receipt, however this time may be longer during busy periods.
7. We will provide you with the information about how to complain or make suggestions about the care we offer. We strive to improve services so welcome any comments.