Alert: Changes from 1st October 2025 GP Practices

From the 1st October 2025 GP Practices must now keep their online consultation tools open for NON-URGENT requests, medication queries, and admin tasks during core hours (8am to 6:30pm, Monday to Friday). GP Practices must inform patients of the outcome of their query within one working day, preventing patients from being asked to call back the next day.
This is not for URGENT requests that might need an immediate response. Please listen carefully to all the options on the phone when you call.
The aim of the contract change is to improve access by providing patients with a consistent way to contact their practice during core hours and reducing the "8am scramble" for appointments.

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You should now contact the practice using our online query form if you can.

We’re encouraging all patients to contact us this way so you can tell us what you need in your own words and get the help you need from us more quickly.

Anyone who cannot use the internet can still phone the practice and our receptionists will assist you in completing the online form over the phone.

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