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“Working in partnership with patients by listening and responding to needs whilst promoting health and well being. We will do this by utilising the skills and expertise of our team, providing a quality patient experience that is timely and appropriate.”

The Freedom of Information Act requires the Practice to make certain information available to the general public if requested. Most of this information is contained in this booklet. However you may access the freedom of information website at www.foi.gov.uk

Abusive or violent behaviour will not be tolerated. We operate a zero-tolerance policy on this matter and will contact the police where appropriate.

1. All patients treated as individuals in a caring and confidential manner.

2. To see the healthcare professional of your choice wherever possible.

3. To be seen the same day if your problem is deemed to be urgent.

4. If you have undergone tests, the doctor or nurse will tell you how and when to contact surgery to check the result.

5. To be kept informed on waiting times, delays and cancellations.

6. We endeavour to have your repeat prescription ready for collection 48 hours after receipt, however this time may be longer during busy periods.

7. We will provide you with the information about how to complain or make suggestions about the care we offer. We strive to improve services so welcome any comments.

1. Please let us know your name, address, telephone number, ethnicity and email address.

2. Please do everything you can to keep appointments and arrive on time. Tell us as soon as possible if you need to cancel an appointment so it can be given to somebody else.

3. Should you wish to leave a message for your doctor via the website. Please re-order medication in good time before your supply has ran out.

4. Hundreds of tests are performed every week. Please accept responsibility to contact us for the results. Once you have your results and only if the doctor advises should you make an appointment. When your tests are performed at the hospital, the results are obtained by contacting the consultant’s secretary. This will avoid unnecessary calls and appointments in surgery.

5. If you still feel you need to see a doctor to discuss details of hospital tests etc, please check we have received the reports from the hospital.

6. Please extend the same courtesy and politeness to us as you would expect to receive.

We are a teaching practice and regularly have medical students and trainees attached to us. It’s important to them to talk to patients about their illnesses as part of their ongoing training. We would be grateful if you could help us, however, this is entirely at your discretion. Please inform us if you would rather not have a student present during your consultation.

Chaperones are available on request. Please ask at reception ideally at the time of making the appointment, or during consultation.

COVID-19 and your information

The Information Commissioner recognises the unprecedented challenges the NHS and other health professionals are facing during COVID-19.

The ICO (Information Commissioners Office) also recognise that ‘Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.’

On 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.

The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 31^st March 2022 unless a further extension is required.

In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the COVID-19 pandemic.  This could (amongst other measures) consist of treating you; and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.

GPES Data for Pandemic Planning and Research (COVID-19)

This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.

NHS Digital has been legally directed to collect and analyse patient data from all GP practices in England to support the coronavirus response for the duration of the outbreak. NHS Digital will become the controller under the General Data Protection Regulation 2016 (GDPR) of the personal data collected and analysed jointly with the Secretary of State for Health and Social Care, who has directed NHS Digital to collect and analyse this data under the COVID-19 Public Health Directions 2020 (COVID-19 Direction).

All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

Under GDPR our legal basis for sharing this personal data with NHS Digital is Article 6(1)(c) – legal obligation. Our legal basis for sharing personal data relating to health, is Article 9(2)(g) – substantial public interest, for the purposes of NHS Digital exercising its statutory functions under the COVID-19 Direction.

The type of personal data we are sharing with NHS Digital

The data being shared with NHS Digital will include information about patients who are currently registered with a GP practice or who have a date of death on or after 1 November 2019 whose record contains coded information relevant to coronavirus planning and research. The data contains NHS Number, postcode, address, surname, forename, sex, ethnicity, date of birth and date of death for those patients. It will also include coded health data which is held in your GP record such as details of:

• diagnoses and findings
• medications and other prescribed items
• investigations, tests and results
• treatments and outcomes
• vaccinations and immunisations

Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.

It may also be necessary to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.

If you are concerned about how your information is being used, please contact our Data Protection Officer – Shavarnah Purves at mhcc.ig@nhs.net.

Safeguarding means protecting people’s health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. It is an important part of providing high-quality health and social care. Those most in need of protection include children and young people.

Children’s safeguarding concerns

The Community Safeguarding Team is based in the Rusholme Health Centre and is available for advice and support for any concerns around safeguarding children. If you are unsure or need to make a referral, contact them on 0161 861 2250. Find out more about the Safeguarding Children Team here.

Peel Hall Medical Practice’s Safeguarding Leads

Safeguarding Lead: Dr Ash Bakhat

Safeguarding Deputy Lead: Dr Hiba Yaseen

Adult safeguarding concerns

Adult safeguarding is for anyone over the age of 18 who cannot always protect themselves from harm and may need care services because of mental illness, physical impairment, learning disability, age, illness or personal circumstances. In the case of an emergency, please ring the contact service for social care on 0161 234 5001. Find out more about safeguarding adults on the Manchester City Council website here and the Manchester Safeguarding Partnership website here.

Manchester Thrive Hub Offer

The strategic vision is to establish a Manchester THRIVE Hub as a point of entry, a front door, to Manchester’s Emotional Wellbeing and Mental Health offer. This will involve having a Manchester THRIVE Hub Team based in three locality THRIVE centres across Manchester, i.e. Central, North and South locality. District based hub in each of the Localities; Central, North and South Manchester. Please click here for their website for more details.